The Jake Dunlap Show

Bring in Customer Service Earlier (Part 2/2: Why Buyer’s Hate Sales Handoffs)

Episode Summary

This is episode 2 of 2 sessions Jake gives on how to improve the customer handoff process. This second session focuses on bringing Customer Service into the handoff process and focusing on creating  power users for your company.

Episode Notes

This is episode 2 of 2 sessions Jake gives on how to improve the customer handoff process. This second session focuses on bringing Customer Service into the handoff process and focusing on creating  power users for your company. 

In this episode, Jake covers:

• Sales teams that close the most deals also do the best job of explaining the next steps. 
• Salespeople can slow deals down and not even know it because they aren’t thinking about the handoff.
• If you want a great handoff from Sales to CS, talk about implementation early. 
• Make it your mindset that you are creating power users for your company and you’ll be wildly successful.

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Check out the full article and recording on skaled.com: https://skaled.com/insights/sales-handoff-process/

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