Jake dives into the critical aspects of client engagement and retention by addressing key issues in client management. He emphasizes the problem of using monthly check-ins and QBRs solely for updates and suggests enhancing these interactions with industry insights to support professional growth. Jake introduces a strategy for initiating renewal discussions 120 days in advance and highlights the importance of building multiple relationships within a company to avoid dependence on a single point of contact. He also shares insights on setting and tracking SMART goals to ensure clear, impactful business outcomes, aiming to strengthen client relationships and prevent churn.
Jake dives into the critical aspects of client engagement and retention by addressing key issues in client management. He emphasizes the problem of using monthly check-ins and QBRs solely for updates and suggests enhancing these interactions with industry insights to support professional growth. Jake introduces a strategy for initiating renewal discussions 120 days in advance and highlights the importance of building multiple relationships within a company to avoid dependence on a single point of contact. He also shares insights on setting and tracking SMART goals to ensure clear, impactful business outcomes, aiming to strengthen client relationships and prevent churn.
______________________________________________
If you use Outreach, you need Performance Pulse: https://skaled.com/services/performance-pulse/
______________________________________________
What will it take to innovate your sales organization for the modern buyer and consistently stay at the forefront with technology and AI?
Order your copy of the book and join The Innovative Seller Community:
Book: https://www.jakedunlap.com/the-innovative-seller
Community: https://www.jakedunlap.com/the-innovative-seller-community
______________________________________________
DM or book time with Jake to discuss your current sales processes and best practices: https://savvycal.com/Jake-Dunlap/innovative-seller-live
______________________________________________
AI Unleashed: https://bit.ly/ai-unleashed-series
AI Sales Prompt Pro: https://skaled.com/insights/ai-sales-prompt-pro/
AI Sales Accelerator Workshops: https://skaled.com/insights/ai-sales-accelerator/
Custom GPTs for Sales: https://skaled.com/insights/custom-gpts-for-sales/
Workshop + Prompt Pro: https://bit.ly/accelerator-and-prompt-pro
______________________________________________
Sign up for the Modern Leader newsletter for more tips and talks from Jake:
Email: https://skaled.com/modern-leader-sign-up
LinkedIn: https://bit.ly/modern-leader-newsletter
______________________________________________
Follow Jake:
LinkedIn: https://linkedin.com/in/jakedunlap
Instagram: https://instagram.com/jake_dunlap_
Twitter: https://twitter.com/jaketdunlap
Website: https://jakedunlap.com